Posted: 11/16/20232023-11-162024-02-03Employment Type:Direct Hire/PermJob Category:Customer ServiceJob Number: 582382Is job remote?: NoCountry: United States
Job Description
Customer Service Manager Direct Hire Onsite: Dublin, CA 94568
Pay Range: $80 – 100K
Must Haves:
Degree and three or more years of related experience (or combination)
Strong background in Customer Service
Preferred:
Previous supervisory experience
Job Summary/Description:
The Customer Service Manager is responsible for providing superior leadership and service that meets or exceeds all internal and external customer demands and needs
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to, the following:
Lead by example; strengthen customer loyalty by coaching customer service representatives (CSR) to build positive relationships and handle day-to-day requests.
Monitor CSR adherence to established customer service standards: response time, phone greeting, and out-of-office messages.
Work with CSRs to achieve personal development and performance goals; help train new CSRs and provide input for performance evaluations.
Handle escalated complaints and resolve customer problems and concerns.
In-depth knowledge of ERP Systems.
Support Team Leaders and CSRs when dealing with conflict or difficult situations; work to resolve issues and determine when Sales / Operations leadership needs to get involved.
Demonstrate expert knowledge of constructions, plant capabilities/limitations, and operational procedures by teaching CSRs as questions and troubleshooting arise.
Work with corporate and plant leadership to implement and align CS initiatives with plant operational goals and growth strategies.
Confirm charges, pricing, and miscellaneous charges. Add necessary price breaks to existing quotes.
Bring forth ideas to expedite orders, resolve issues, cost absorption confirmations, etc.
Implement and manage standard CS performance metrics; research CS non-conformances and take corrective action.
Interview CS applicants; administer and evaluate assessments; make final selection decisions for CS job candidates.
Duties may be changed, or additional duties assigned. To perform this job successfully, an individual must perform each essential task satisfactorily. The abovementioned requirements represent the required knowledge, skill, and/or ability. Reasonable and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Qualifications and Education Requirements:
Associate's or Bachelor's Degree and three or more years related experience and/or training, or equivalent combination of education and experience.
Previous supervisory and/or customer service experience in manufacturing is preferred.
Demonstrated proficiency with computer applications, including MS Word, Excel, and Outlook, PowerPoint.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About Dublin, CA
Discover exceptional job opportunities near Dublin, California today! Nestled in the vibrant East Bay region, Dublin offers a perfect blend of suburban charm and urban conveniences. With proximity to the bustling Silicon Valley, San Francisco Bay Area, and picturesque parks like Dublin Hills Regional Park, the area boasts a thriving economy and a high quality of life. Explore career paths in tech, healthcare, education, and more while enjoying the stunning landscapes and diverse culinary scene. From the historic Dublin Heritage Park & Museums to the lively Dublin Farmers' Market, there's something for everyone. Join us in Dublin, where career growth meets unmatched lifestyle perks!
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