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Travel Services Manager

Waltham, MA 02451

Posted: 01/26/2023 Employment Type: Contract Job Category: Accounting & Finance Job Number: 539386 Is job remote?: Yes Country: United States

Job Description

Travel Services Manager
6+ months

Must Have: 
  • Bachelor’s Degree: Advanced Degree preferred or an equivalent combination of education and experience
  • 4 - 8 years’ related experience (or an equivalent combination of education and experience)
  • 5 previous working experience as corporate travel manager
  • Group and transient travel experience
  • Experience with T&E reporting and processing
  • MS Office experience
  • Concur experience 
  • Cvent and CTM/GDS solutions experience

  • BA in Tourism or similar relevant role a plus
  • Any additional certification related to traveling and tourism considered as an advantage

Job Summary:
Manges Travel operations including vendor management of TMC and contract terms. Partners closely with TMC to manage and enforce service levels per contract and ensures that Transient, Group and VIP travel services are performed according to terms of the contract.
Multi-tasks, prioritizes and traffics daily program and events to team as well as client deliverables. Exhibits strong and mature interpersonal skills, given the significant amount of collaboration throughout all levels of the organization. Understands the corporate travel business, Concur booking tool, corporate culture and all related products and services. Acts as a subject matter expert for all travel, hotel, transportation and expenses.

• Manages all aspects of the corporate travel department
• Responsible for generating awareness and promoting adherence to all T&E expense guidelines
• Manages by Company T&E policy guidelines
• Maintains relationships with TMC and vendors - preferred vendor maximization, incentives payment and accruals
• Aligns with Legal, Procurement and Finance teams to manage contracts, vendor (Travel/Accommodations/Transportation) programs, commissions, and rebates
• Manages TMC team, monitors service level agreements, invoices for payment, historical data, unused tickets, disaster response, and quality of external and internal customer service
• Manages and supervises VIP Travel SLA’s, relationships, and communications
• Manages credit card and other programs: UATP cards, Vpay, Travel Cards, UATP, etc
• Manages Concur travel space, messaging, banner ads, communications, clinic, and FMC office location uploads, maximize Concur capabilities for travel process and service improvements
• Recommends improvement and innovation in travel programs
• Manages and implements annual training program for all company groups
• Duty of Care and Disaster Response process and policies, proactively explores Travel DR for improvements
• Understands and prepares for current and future changes in the travel industry
• Manages content on the Employee Service Center and travel site
• Provides technical guidance and assists with various projects as assigned
• Performs other related duties as assigned
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