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Service Manager

Sun Valley, CA 91352

Posted: 07/15/2024 Employment Type: Direct Hire/Perm Job Category: Customer Service Job Number: 620312 Is job remote?: No Country: United States

Job Description

Job Title: Service Manager
Direct Hire
Location:  Northern California 
Hours: Full Time

Job Description
Our client is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking the products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Required
  • Valid driver's license
  • Bachelor's Degree 
  • Experience managing 50+ associates 
  • P&L experience - running the report meetings, interpreting the analytics 
 
Preferred
  • Big box store Management experience
  • Experience in industrial sales or customer service
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About Sun Valley, CA

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