Posted: 10/03/20242024-10-032024-11-05Employment Type:Direct Hire/PermJob Category:Customer ServiceJob Number: 623915Is job remote?: NoCountry: United States
Job Description
Bilingual Customer Service Trainer Location - Remote Direct Hire Must-Haves:
4-6 years of operational leadership experience as a Trainer.
Proven experience training agents in a call center/contact center environment remotely
Proficiency in using various technology platforms and tools.
Bilingual proficiency in Spanish (will be required to pass an assessment).
Plus:
P&C License
Overview: We are seeking an experienced Bilingual Customer Service trainer to train a team of 25 future agents. You will train each future Service agent to then send out into the field. We are looking for an individual who enjoys mentoring/coaching, has excellent communication skills and wants to be in a fast-paced environment. Your role will be crucial in ensuring the success and growth of our customer Service team. Key Responsibilities:
Train and manage a team of future Service Agents
Monitor and evaluate agent performance, providing feedback and coaching as needed.
Utilize technology and communication skills to effectively train a team.
Ensure the class of agents are ready for graduation at the end of the 10-12 week training program
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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