Posted: 01/14/20252025-01-142025-02-15Employment Type:ContractJob Category:AdministrativeJob Number: 628087Is job remote?: NoCountry: United States
Job Description
Receptionist Contract: 3+ months Onsite: Peabody, Ma
Must Haves:
HS Diploma
1+ years experience, ideally in healthcare or high level customer service.
Customer service experience in a high stress environment is extremely important.
Preferred:
Bilingual – English & Spanish or Portuguese
Job Description: We are seeking a dynamic and highly organized Healthcare Front Desk Coordinator to manage patient check-ins and check-outs in our busy multispecialty clinic. The ideal candidate will have strong customer service skills, the ability to coordinate patient flow, and experience in scheduling and administrative tasks. This position requires the ability to work collaboratively with both internal and external teams, ensuring a smooth and efficient patient experience. Key Responsibilities:
Patient Check-In & Check-Out: Welcome patients, verify and update personal and insurance information, and assist with checking in/out for appointments across 25-30 rotating specialties.
Phone Reception & Communication: Answer incoming calls from patients, families, providers, insurance companies, and other stakeholders. Effectively triage calls, respond to inquiries, and forward messages as necessary.
Patient Flow Coordination: Monitor daily patient schedules and ensure smooth coordination with clinicians, supervisors, and other team members to optimize patient flow and reduce wait times.
Customer Service: Provide high-level customer service to patients, ensuring all needs are addressed promptly, and assist with any inquiries related to appointments, specialty coordination, or clinic services.
Scheduling & Appointment Coordination: Schedule patient visits, including follow-up appointments, and ensure all appointments are properly documented and aligned with specialty rotations.
Prior Authorization & Documentation: Obtain prior authorizations and ensure all documentation is collected for procedures and appointments as required.
Collaboration: Work closely with referring providers and practices to schedule appointments, relay information, and ensure smooth communication for continuity of care.
Clerical & Administrative Support: Perform routine clerical duties as needed, such as filing, data entry, faxing, scanning, and organizing patient records.
Message Triage: Record and forward messages, ensuring urgent requests or information are handled with priority.
General Support: Provide general office support as needed, assisting with various administrative tasks that support both clinic operations and patient care
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About Peabody, MA
Discover your next career opportunity in the vibrant community of Peabody, Massachusetts! Nestled in the heart of the state, Peabody offers a perfect blend of historic charm and modern innovation. With renowned landmarks like the Witch Trials Memorial and the picturesque Brooksby Farm, this area boasts a rich cultural heritage that is sure to inspire. Indulge in the delectable local cuisine, catch a show at the Peabody Essex Museum, or root for the Boston Red Sox at Fenway Park just a short drive away. Join us in exploring job opportunities that offer growth and fulfillment in this dynamic region. Your dream career awaits in Peabody!
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