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Patient Support Manager

Exton, PA 60015

Posted: 01/30/2025 Employment Type: Contract Job Category: Customer Service Job Number: 628500 Is job remote?: No Country: United States

Job Description

31/hr

Patient Support Manager (PSM)

3 Month Contract 
Lexington MA 


Must Have:
  • 1+ years of experience 
  • Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals.
  • Ability to multi task, problem solve and work independently
  • Able to communicate with patients and families AND physicians and sites of care
  • Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
  • Ability to handle sensitive information
  • Ability to problem solve complex reimbursement scenarios and recommend solutions
  • Ability to maintain composure and remain professional during difficult patient or medical calls
Preferred:
  • Pharma experience is preferred.
  • BA/BS in the life sciences or communications preferred
  • 3 -5 years of prior case management experience preferred
Job Summary:
  • Works in a highly visible, strong team environment to provide exceptional Customer Service on all levels.
  • Specifically, listen to and counsel patients and medical professionals, interpreting their specific needs and
  • providing friendly, professional and well-informed answers to their questions.
  • PSM’s will work with patients, physician offices, partners and insurance companies to case manage all
  • steps required to gain access to therapy.
  • Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.
  • Works closely with patient/family to case manage all steps required to gain access to therapy
  • Acts as the liaison with medical offices
  • Work with Specialty Pharmacy and insurance companies to obtain reimbursement information
  • Perform benefit investigations with insurance companies as required
  • Counsel patient/family on reimbursement options
  • Manage patient transition to Takeda products.
  • Work with nurses to provide injection/infusion training to patients
  • Responsible for maintaining case history for all assigned patients in the CRM system
  • Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA’s, etc)
  • Partner with Field Regional Business Managers and Patient Access Managers to manage all patient cases within their assigned territories
  • Professionally field incoming telephone calls while making a positive impression
  • Answer patient and medical office inquiries and resolve customer problems
  • Provide ongoing persistency and compliance support by making regular calls to patient/families
  • Manage patient assistance requests and work with partners to process applications
  • Provide back-up coverage for other Patient Support Managers
  • May attend patient meetings and represent the company at industry conferences
  • Travel to sales meetings and medical offices as necessary
Headstart- No – Admin/CS - 5 sub slots 

Client Job Title: 
Patient Support Manager (PSM)
Hourly: $26-31/hr 
Max Bill Rate/MU: 47.50/hr (No Set MU - targeting 50%)
Interview Process: Typically Virtual 
Background Check: Yes

Job Location: 300 Shire Way Lexington, MA 02421
WFH situation: Hybrid- Remote w/ a couple of days in the office
Hours: 40hrs, 8-5 

Industry: Biopharmaceutical
Company Size: 30,000+
Team: Takeda Pharma America
Who does this job report to: Head of Global Compensation
Additional Company Information: The Takeda Pharmaceutical Company Limited is a Japanese multinational pharmaceutical company, with partial American and British roots. It is the largest pharmaceutical company in Asia and one of the top 20 largest pharmaceutical companies in the world by revenue

Why open: Unknown
Backstory/Recruiting for candidate insight: Works in a highly visible, strong team environment to provide exceptional Customer Service on all levels.


MUST SEE IN MARKETING NOTE:
*Birth month/date
*Last 3 digits of SSN
*Have you previously worked at Shire, Baxalta, Baxter, Takeda? Details


***************Send below to candidate********************

Patient Support Manager (PSM)
3 Month Contract 
Lexington MA 


Must Have:
  • 1+ years of experience 
  • Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals.
  • Ability to multi task, problem solve and work independently
  • Able to communicate with patients and families AND physicians and sites of care
  • Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
  • Ability to handle sensitive information
  • Ability to problem solve complex reimbursement scenarios and recommend solutions
  • Ability to maintain composure and remain professional during difficult patient or medical calls
Preferred:
  • Pharma experience is preferred.
  • BA/BS in the life sciences or communications preferred
  • 3 -5 years of prior case management experience preferred
Job Summary:
  • Works in a highly visible, strong team environment to provide exceptional Customer Service on all levels.
  • Specifically, listen to and counsel patients and medical professionals, interpreting their specific needs and
  • providing friendly, professional and well-informed answers to their questions.
  • PSM’s will work with patients, physician offices, partners and insurance companies to case manage all
  • steps required to gain access to therapy.
  • Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.
  • Works closely with patient/family to case manage all steps required to gain access to therapy
  • Acts as the liaison with medical offices
  • Work with Specialty Pharmacy and insurance companies to obtain reimbursement information
  • Perform benefit investigations with insurance companies as required
  • Counsel patient/family on reimbursement options
  • Manage patient transition to Takeda products.
  • Work with nurses to provide injection/infusion training to patients
  • Responsible for maintaining case history for all assigned patients in the CRM system
  • Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA’s, etc)
  • Partner with Field Regional Business Managers and Patient Access Managers to manage all patient cases within their assigned territories
  • Professionally field incoming telephone calls while making a positive impression
  • Answer patient and medical office inquiries and resolve customer problems
  • Provide ongoing persistency and compliance support by making regular calls to patient/families
  • Manage patient assistance requests and work with partners to process applications
  • Provide back-up coverage for other Patient Support Managers
  • May attend patient meetings and represent the company at industry conferences
  • Travel to sales meetings and medical offices as necessary
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About Exton, PA

Ready to discover your dream job in Exton, Pennsylvania? This vibrant town in Chester County, just a short drive from Philadelphia and Wilmington, offers a perfect blend of small-town charm and big-city opportunities. With a thriving job market and proximity to major highways like Route 30 and the Pennsylvania Turnpike, Exton provides easy access to top employers, fantastic dining options like the Exton Square Mall, fascinating art galleries, and great cultural attractions like the People's Light theater. Whether you're into outdoor activities at Marsh Creek State Park or rooting for the Philadelphia Union soccer team at Subaru Park, Exton has something for everyone. Explore our job listings today and kickstart your career in this captivating region!