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Patient Services Advisor (4+)

Fairhaven, MA 02719

Posted: 04/23/2024 Employment Type: Contract To Hire Job Category: Customer Service Job Number: 613553 Is job remote?: No Country: United States

Job Description

We are searching for a Patient Services Advisor to work in our call/service center.  Advisor will accurately coordinate, schedule and complete registration for ambulatory outpatient visits for assigned department(s). Responsibilities include collecting patient demographic and insurance information, verifying and communicating any patient liabilities, and collecting clinical information in response to scheduling questions. Position will explain any patient preparation requirements and coordinate with clinical departments regarding protocols and modifications to scheduling protocols. Position may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department able to address their question.
  • Monday - Friday 8:30am-5:00pm (40 hours per week)

Education & Experience:
  • High school diploma or GED required (Associates Degree is preferred).
  • Strong computer skills.
  • Previous experience with electronic health records is preferred.
  • Very good organizational skills.
  • Ability to listen and document simultaneously.
  • Ability to utilize call center telephone systems, to multi-task, and work both independently and as a team.
  • Strong verbal & written communication skills and genuine service-orientation personality.
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