200 Mill Road
Fairhaven,
MA
02719
US
Posted: 06/02/2023
2023-06-02
2023-07-03
Employment Type:
Contract To Hire
Job Category: Customer Service
Job Number: 558403
Is job remote?: No
Country: United States
Job Description
We are searching for a Patient Services Advisor (Call Center) to work in our new service center. Advisor will accurately coordinate, schedule and complete registration for ambulatory outpatient visits for assigned department(s). Responsibilities include collecting patient demographic and insurance information, verifying and communicating any patient liabilities, and collecting clinical information in response to scheduling questions. Position will explain any patient preparation requirements and coordinate with clinical departments regarding protocols and modifications to scheduling protocols. Position may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department able to address their question.
- Hours: 40hrs (Possibility of 32 hours)
- Monday - Friday 8:30am-5:00pm
Education & Experience:
- Equal to completion of 4 years of high school or GED required. Associates Degree or equivalent education is preferred.
- Strong computer skills are required.
- Previous experience with electronic health records is preferred.
- Very good organizational skills are required.
- Ability to listen and document simultaneously is required.
- Ability to utilize call center telephone systems, to multi-task, and work both independently and as a team is required.
- Strong verbal and written communication skills and genuine service-orientation required.
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