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Operations Generalist

Reston, VA 20190

Posted: 05/30/2023 Employment Type: Contract Job Category: Administrative Job Number: 568099 Is job remote?: Yes Country: United States

Job Description

Operations Generalist
6-month contract
Location: Remote (EST hours)


Must Haves:
  • 2-4 years of administrative/operations experience (sharp new grad OK)
  • MS Office proficient
  • Bachelor's degree
Job Description:
About the Team 

The Operations Division at College Board is made up of 122 people and is focused on leading the organization’s transformation to support delivery of digital assessments. The division aims to provide a strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of test centers annually. The 55-person Assessment Delivery department is a combination of sub-teams that support Test Administration Management, Supply Chain & Logistics, and Content Management (Publications & Production.)

About the Opportunity  

As an Operations Generalist, you will support end to end projects that ensure positive outcomes and experiences for internal and external College Board stakeholders. You will work cross functionally with other College Board teams and handle highly confidential information. Our ideal Operations Generalist can quickly adapt to change and provide support in various operational areas that leverage highest impact opportunities. You will act as a liaison to help drive the implementation and adoption of various processes and initiatives while helping to support our team transition as we scale through digital transformation. As a member of the Assessment Delivery Operations team, you will prioritize and support a high volume of scenarios—some unexpected—which must be carefully managed and within very tight timeframes.  


60% Team Operations
  • Assist with the documentation and execution of operations processes including support in the follow areas: Test Administration, Content Management, and Supply Chain & Logistics 
  • Collaborate across various teams to operationalize best practices
  • Internalize and implement feedback to create optimal processes and outcomes
  • When necessary, provide manual support for data entry and exceptions
40% Outreach & Communications
  • Support the execution of seamless and inspiring customer relationships
  • Support Ambassador Outreach team to proactively resolve customer concerns
  • Manage assigned cases within service level commitment and perform customer follow up as needed

  • The ability to deal with multiple competing demands
  • The ability to identify and resolve issues
  • The ability to manage relationships with peers as well as multiple levels of management
  • Solid organizational, time & task management skills
  • Flexibility and desire to quickly adapt to new methods, situations, and requirements
  • Strong analytical thinking and structured problem-solving ability
  • Excellent communication (writing, speaking) skills
  • Strong interpersonal skills and ability to work collaboratively with a tea
  • Basic knowledge of Microsoft Office applications such as Word, PowerPoint, & Excel
  • Ability to work independently and as part of a team 
  • Bachelors degree preferred 
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