Posted: 02/12/20242024-02-122024-03-21Employment Type:Direct Hire/PermJob Category:AdministrativeJob Number: 612898Is job remote?: NoCountry: United States
Job Description
Patient Coordinator
Responsibilities:
Provides administrative support and coordination for all aspects of patient care for both new and established patients.
Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services.
Answers telephone calls, as appropriate for new and/or established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
Provides program specific information to callers and refer calls as necessary.
Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments.
Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate.
Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms.
Qualifications:
Bachelor’s degree in health administration or related field is preferred, along with up to 1 year of related health care and/or customer service experience.
Excellent communication and customer service skills
Strong attention to detail
Must be able to multi-task and problem solve
Excellent phone etiquette
PC proficiency required
Knowledge of medical terminology is a plus
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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