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Customer Support Specialist

Indanapolia, IN 46256

Posted: 05/24/2024 Employment Type: Contract Job Category: Administrative Job Number: 617501 Is job remote?: No Country: United States

Job Description


Customer Support Specialist
1 year contract
Location: Indianapolis IN
12p-9p Shift

Must Haves:
  • Associate’s Degree with at least 2 years previous customer service experience or greater than 3 years previous customer service experience
  • Previous experience with SAP and Salesforce
  • Experience with Google Suite, specifically Google Sheets, Google Docs, Google Slides, and Google Forms
  • Previous experience in a fast paced call center environment
Provide operations support to the Roche Support Network. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc. Provide phone support to field representatives. Able to maintain excellent workload management – balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment. Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues. Embraces change with a positive attitude. Identifies problem areas and recommends corrective solutions. Maintain documentation according to established guidelines as may be required by specific job responsibilities.
Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization. Significant on-the-job training or formalized education in specific area. Requires some evaluation, originality or ingenuity. Work is varied and may be somewhat difficult in nature but usually involves limited responsibility. Contributes independently or with a team towards a program or department goal or service. Interfaces with internal customers and departments.
Able to work evenings and occasional weekends based on team needs.
Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
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