Customer Service Specialist Jobs in Boston MA \ Administrative Job Recruiters

Boston, MA 02108

Posted: 03/22/2023 Employment Type: Contract Job Category: Administrative Job Number: 546200 Is job remote?: No Country: United States

Job Description

Customer Service Specialist
Temp – 4 months
Boston, MA
Pay Range: $23.00-$28.00/hr.

Must Haves:

2+ years of strong customer service/call center experience
Proficient with Microsoft Office Suite Programs
Strong written and verbal communication skills, including over the phone with customers

Job Summary:

The Customer Service Specialist will:

Guide customers through proper use of the vendor-managed licensing system
Triage, troubleshoot, resolve, and escalate customer issues as necessary
Create and track customer tickets
Provide high-level answers to general BHPL licensing process questions
Handle customer phone calls and respond to email requests
Create systems to compile and archive frequent responses to assist building the E-Licensing support website

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.

Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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