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Customer Service Representative

San Diego, CA 92123

Posted: 07/15/2024 Employment Type: Contract Job Category: Customer Service Job Number: 620370 Is job remote?: Yes Country: United States

Job Description

Customer Service Representative
6-Month Contract
Remote  - Southern California

Pay Range: $20 - 23

Must Haves
Minimum one year of customer service experience

Medical or medical device experience

Job Summary/Description:
The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to our products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

  • The primary objective of Customer Service Representative is to communicate with customers daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their status, adherence information and/or to order equipment or supplies.
  • Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required.
  • Has completed vocational training or obtained equivalent experience.
  • Interacts internally to exchange information.
  • Has limited discretion to vary from established procedures.

Qualifications and Experience:
  • Minimum of 1 year of related experience.
  • Has broad knowledge of routines and procedures to handle day to day situations.
  • Will generally only require instructions on new assignments.
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