Search Jobs

Customer Service Representative

San Diego, CA 92123

Posted: 07/15/2024 Employment Type: Contract Job Category: Customer Service Job Number: 620370 Is job remote?: Yes Country: United States

Job Description

Customer Service Representative
6-Month Contract
Remote  - Southern California

Pay Range: $20 - 23

Must Haves
:
Minimum one year of customer service experience

Preferred:
Medical or medical device experience

Job Summary/Description:
The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to our products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

Responsibilities:
  • The primary objective of Customer Service Representative is to communicate with customers daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their status, adherence information and/or to order equipment or supplies.
  • Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required.
  • Has completed vocational training or obtained equivalent experience.
  • Interacts internally to exchange information.
  • Has limited discretion to vary from established procedures.

Qualifications and Experience:
  • Minimum of 1 year of related experience.
  • Has broad knowledge of routines and procedures to handle day to day situations.
  • Will generally only require instructions on new assignments.
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About San Diego, CA

Ready to embark on an exciting career journey in sunny Southern California? Explore our job opportunities in the thriving city of San Diego! Known for its stunning beaches, perfect weather, and vibrant culture, San Diego offers a unique combination of career growth and quality of life. With renowned attractions like Balboa Park, the San Diego Zoo, and the USS Midway Museum, along with a diverse culinary scene and a plethora of art galleries and theaters like the La Jolla Playhouse, there's always something new to experience. Whether you're a sports enthusiast looking to cheer for the Padres at Petco Park or seeking outdoor adventures at Torrey Pines State Natural Reserve, San Diego has something for everyone. Begin your job search today and discover why this picturesque city is the perfect place to elevate your career!