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Customer Service Representative

Pawtucket, RI 02861

Posted: 11/08/2024 Employment Type: Direct Hire/Perm Job Category: Customer Service Job Number: 624854 Is job remote?: No Country: United States

Job Description

Customer Service Representative
Direct Hire
Onsite – Pawtucket Rd.
Pay: $20 hourly

Job Description
We are seeking a Customer Service Representative to deliver exceptional service to both internal team members and external clients through various tasks. Key responsibilities include handling customer calls and promptly resolving issues; data entry; assisting with account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound calls to gather information or provide follow-up to resolve customer concerns; and occasionally handling miscellaneous projects.

Must:
  • 1+ years of customer service experience
  • High School Diploma/GED; Bachelor’s Degree preferred
Preferred:
  • Experience with managing heavy inbound and outbound calls and transferring calls
  • 3+ years of business-to-business account support
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and internet/intranet usage
  • Experience in proofreading and editing documents
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About Pawtucket, RI

Discover exciting job opportunities in and around Pawtucket, Rhode Island! Nestled in the heart of New England, Pawtucket boasts a unique blend of history, culture, and innovation that creates the perfect environment for professional growth. From the stunning architecture of Slater Mill Historic Site to the vibrant arts scene at the Blackstone Valley Art Association, there's something for everyone in this charming city. Enjoy delicious clam cakes and chowder, catch a show at the charming Stadium Theatre, or cheer on the Pawtucket Red Sox at McCoy Stadium. Explore job listings in Pawtucket today and start your career in this dynamic and enchanting region!