100 American Road
Morris Plains,
NJ
07950
US
Posted: 09/27/2023
2023-09-27
2023-11-02
Employment Type:
Contract
Job Category: Customer Service
Job Number: 579824
Is job remote?: No
Country: United States
Job Description
Customer Service Representative
Temp - 3 months
Morris Plains, NJ
Pay Range: $17-$18/hr
Must Haves:
- High School Diploma
- Minimum 1 year experience taking in bound/out bound customer calls.
- 1 year prior claims and/or customer service experience preferred.
- Excellent judgement and decision making skills in dealing with customer complaints and sensitive requests required.
Preferred:
- Prior experience in the healthcare or managed care industry preferred.
Job Summary:
Customer Service Representatives work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries. This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
Skills:
- Minimum 1 year experience taking in bound/out bound customer calls.
- 1 year prior claims and/or customer service experience preferred.
- Prior experience in the healthcare or managed care industry preferred.
- Minimum 45 wpm typing skill preferred.
- Excellent judgement and decision making skills in dealing with customer complaints and sensitive requests required.
Education:
- High School Diploma or GED required.
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