Posted: 01/10/20252025-01-102025-02-15Employment Type:Direct Hire/PermJob Category:AdministrativeJob Number: 627555Is job remote?: NoCountry: United States
Job Description
Customer Service Representative
Direct Hire
Onsite – Rochester NY
Pay: $20 hourly Job Description
We are seeking a Customer Service Representative to deliver exceptional service to both internal team members and external clients through various tasks. Key responsibilities include handling customer calls and promptly resolving issues; data entry; assisting with account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound calls to gather information or provide follow-up to resolve customer concerns; and occasionally handling miscellaneous projects. Must:
1+ years of customer service experience
High School Diploma/GED
Preferred:
Experience with managing heavy inbound and outbound calls and transferring calls
3+ years of business-to-business account support
Proficiency in Microsoft Office (Word, Excel, Outlook) and internet/intranet usage
Experience in proofreading and editing documents
Bachelor’s Degree preferred
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About Henrietta, NY
Ready to kickstart your career in Henrietta, New York? This vibrant town offers a unique blend of small-town charm and big-city opportunities, making it the perfect place to grow both personally and professionally. Nestled in Monroe County, Henrietta boasts a thriving job market, with positions ranging from tech to healthcare. Explore job opportunities while enjoying the beauty of nearby Genesee Valley Park or catch a show at the acclaimed Blackfriars Theatre. With an array of dining options and close proximity to the iconic Susan B. Anthony Museum & House, Henrietta is an ideal location to build your career. Browse our job listings now and discover the endless possibilities this dynamic area has to offer.
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