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Customer Service Representative (2)

Schertz, TX 78154

Posted: 01/13/2023 Employment Type: Contract Job Category: Administrative Job Number: 535127 Is job remote?: No Country: United States

Job Description

Customer Care Associate I

Must Haves:
  • High school degree or higher
  • 1+ years’ experience in applicable customer service

  • Experience with call center
  • CRM or ERP software experience

Job Summary/Description: The Customer Care Associate II is responsible for helping internal and external customers with questions or concerns regarding customer accounts. Responding to e-mails, calls, and web inquiries, the individual will utilize computerized systems, foundational knowledge of company products, and published materials/secondary resources to address routine operational inquiries. Additionally, the associate will interact with other internal team members in Enterprise Business Services, Operations, and Sales in such a way as to meet and exceed the company’s objectives by performing the following duties.


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