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Customer Service Rep: Clinical

Batesville, IN 47006

Posted: 01/31/2024 Employment Type: Contract Job Category: Customer Service Job Number: 612514 Is job remote?: No Country: United States

Job Description

Customer Service Rep: Clinical
6-month contract
Location: Batesville, IN

Must Haves:
  •  Associates degree or equivalent experience
  • 1-3 years experience within the health care industry (medical office, pharmacy or similar)
  • Medical terminology knowledge
  • Customer service / call center experience preferred
  • Understanding of medication usage
  • Spanish speaking

Job Description:

This position is responsible for completing by telephone, a medical assessment with potential new clients interested in purchasing, our fixed annuity with a long-term care rider distributed through our partner banks and marketing organizations. This position is also responsible for assisting clients who seek to begin using their long-term care benefits after purchasing a contract. Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required. 

  • Conduct phone interviews, provide excellent customer service by telephone
  • Understand annuity and insurance products, procedures and system capabilities
  • Verify personal information
  • Administer telephonic cognitive screening tests
  • Complete initial inquiry phone call for long-term care benefits
  • Respond to questions regarding long-term care claims benefits 
  • Accurate data entry and record keeping
  • Question clients regarding medication usage and record responses
  • Determine when cases need to be referred to underwriting
  • Communicate underwriting decisions to the field
  • Ensure compliance with Federal and State regulations, company guidelines and practices regarding personally identifiable information and personal health information
  • Other duties as assigned by management
  • Associates degree or equivalent experience
  • 1-3 years experience within the health care industry (medical office, pharmacy or similar)
  • Customer service / call center experience preferred
  • Knowledgeable in medical terminology, especially prescription drugs
  • Understanding of medication usage is helpful
  • Excellent communication skills, including ability to tailor tone, cadence and inflection to client needs
  • Ability to speak clearly, annunciate properly and accurately
  • Ability to type and talk simultaneously and professionally fill dead space when waiting for information
  • Previous experience with geriatric patients
  • Basic computer navigation
  • Excellent data entry skills with attention to detail and accuracy on a daily basis
  • Demonstrate strong attention to detail with excellent organizational skills
  • Strong interpersonal and team skills required
  • Participates as a fully functional team member by learning and performing all team processes
  • Support operational measures and assist in meeting established service standards
  • Strong written and oral communication skills    
  • Ability to maintain positive attitude and composure in dealing with difficult situations
  • Spanish preferred   
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