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Customer Service Rep

Westwood, MA 02090

Posted: 07/08/2024 Employment Type: Direct Hire/Perm Job Category: Customer Service Job Number: 619773 Is job remote?: Yes Country: United States

Job Description

The Customer Service Rep is responsible for working as a member of the Customer Service Team. This position requires working with multiple internal departments to provide exemplary service to customers to ensure customer satisfaction. The position requires management of hundreds of emails including orders, requests and questions. Oracle Fusion, JD Edwards and manufacturing experience are all preferred.  Requires 3+ years of relevant experience.


· Processing and documenting orders from customers.

· Provide customers with an outstanding experience by professionally responding to their communications effectively and in a timely manner.

· Work effectively and seamlessly as a member of a team, present a solid One Team, Customer First attitude with each interaction.

· Participate in cross-training to expand knowledge base.

· Interact with various departments such as Manufacturing, Purchasing, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met

· Review and manage orders entered via a Robotic Process Automation Portal for accuracy.

· Ability to manage and respond to a large volume of email in a professional and timely manner.

· Ability to work in a fast paced high volume environment in a professional manner.

· Participate in regular meetings - production, audit, business reviews, staff meetings, quality.

Knowledge & Experience:

· Excellent communication skills, problem solving skills

· Ability to multi-task and pay attention to details

· Ability to work under pressure and keep your cool

· Experience with JD Edwards or Oracle Fusion Cloud a plus

· Experience in a manufacturing or distribution is highly desired.
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About Westwood, MA

Ready to embark on a new career adventure in Westwood, Massachusetts? This charming town, located in Norfolk County just 12 miles southwest of Boston, offers a perfect blend of small-town charm and big-city opportunities. With its proximity to major highways, top-rated schools, beautiful parks like Hale Reservation, and cultural gems such as the Museum of Bad Art and the iconic Fenway Park, Westwood provides an ideal backdrop for career growth and personal enjoyment. Explore our job listings in this vibrant region today and discover why Westwood is the perfect place to start your next chapter!