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Customer Service Rep

Waltham, MA 02452

Posted: 05/30/2023 Employment Type: Contract Job Category: Customer Service Job Number: 563892 Is job remote?: No Country: United States

Job Description

A manufacturing company in Waltham, MA seeks a Customer Service Representative for a 3 month contract assignment.

Customer Service Rep
3+ month contract assignment
100% onsite in Waltham, MA

Vaccination Requirements: none

Must Haves:
  • 1+ year professional experience including data entry
  • Customer Service experience
  • Experience entering and processing orders
  • Salesforce and/or Mapex experience
  • Manufacturing industry experience
Job Summary/Description:
  • Handle order entry and processing
  • Ensure accuracy of invoices
  • Ensure timely shipping of orders and expedite as necessary
  • Answer and direct phone calls
  • Send order confirmations to customers
  • Assist customers on the phone with finding their orders
  • Resolve open issues with customers proactively
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