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Customer Service Rep

Franklin, MA 02038

Posted: 11/30/2023 Employment Type: Contract Job Category: Customer Service Job Number: 581726 Is job remote?: No Country: United States

Job Description

The Customer Service Specialist is making outbound calls to customers to help get merchandise returned (reusable corrugate packaging).  We can provide an easy script if the candidate wants it.  You will then enter notes into Excel (such as left message on 10/25/23).


  • Make outbound phone calls to customers.

  • Maintain accurate client notes and records in Excel and do basic internet research (like googling a company's phone number)

  • All other duties and responsibilities as assigned.
Qualifications and Requirements: 

  • Experience in customer service preferred

  • Excellent written and verbal communication skills 

  • Strong interpersonal skills and ability to work with others in a positive and collaborative manner 

  • Excellent organizational skills 

  • Proficient MS Office skills (Outlook, Word, Excel)

  • High School Graduation or equivalent preferred
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