Posted: 03/18/20252025-03-182025-04-27Employment Type:Contract To HireJob Category:Customer ServiceJob Number: 631214Is job remote?: NoCountry: United States
Job Description
The Customer Service Rep assists customers and sales reps by entering/adjusting customized orders and advising them of order status and product availability.
Maintain thorough knowledge of sales programs, products and policies relative to the processing of custom orders.
Ensure that accurate logo specific detail is applied to all orders as well as appropriate logo application fees, terms and discounts.
Color coordinate logo thread colors to products where necessary, and create/maintain logo detail history through entries into database/logo library.
Work with the Operations Manager, graphic designers and vendors to ensure accurate and timely artwork creation and order fulfillment.
Monitor progress of new artwork orders and obtain necessary artwork approval through verbal/written communications with customers/sales reps.
Coordinate special rush requests with other departments to ensure meeting order deadlines.
Analyze current processes/procedures and identify/implement ways to improve.
Assist in training of new members of the CS department.
Recognize trends and call attention to unusual activity.
Experience:
-1-3 years of customer service experience required.
-Prior customer service experience with an embroidered, embossed product or apparel preferred.
-HS diploma required. AS or BS preferred
-Pay range is $22-24 depending on level of experience.
#LI-SC1
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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