Posted: 09/29/20232023-09-292023-11-09Employment Type:Direct Hire/PermJob Category:Customer ServiceJob Number: 578584Is job remote?: YesCountry: United States
Job Description
The Customer Service Representative is responsible for working as a member of the Customer Service team. The position requires management of hundreds of emails including orders, requests and questions. JD Edwards and manufacturing experience a plus.
Responsibilities
· Processing and documenting orders from customers.
· Provide customers with an outstanding experience by professionally responding to their communications effectively and in a timely manner.
· Work effectively and seamlessly as a member of a team, present a solid One Team, Customer First attitude with each interaction.
· Participate in cross-training to expand knowledge base.
· Interact with various departments such as Manufacturing, Purchasing, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
· Review and manage orders entered via a Robotic Process Automation Portal for accuracy.
· Ability to manage and respond to a large volume of email in a professional and timely manner.
· Ability to work in a fast paced high volume environment in a professional manner.
· Participate in assigned meetings on a regular basis - production, audit, business reviews, staff meetings, quality.
Education
· High School diploma required
Knowledge & Experience
· Excellent communication and problem solving skills
· Ability to multi-task and pay attention to details
· Ability to work under pressure and keep your cool
· JD Edwards experience a plus
· Systems/Applications knowledge and ability to learn new programs required
· Manufacturing industry is a plus
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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Ready to embark on a new career adventure in Westwood, Massachusetts? This charming town, located in Norfolk County just 12 miles southwest of Boston, offers a perfect blend of small-town charm and big-city opportunities. With its proximity to major highways, top-rated schools, beautiful parks like Hale Reservation, and cultural gems such as the Museum of Bad Art and the iconic Fenway Park, Westwood provides an ideal backdrop for career growth and personal enjoyment. Explore our job listings in this vibrant region today and discover why Westwood is the perfect place to start your next chapter!
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