The Customer Service Representative is responsible for working as a member of the Customer Service team. The position requires management of hundreds of emails including orders, requests and questions. JD Edwards and manufacturing experience a plus.
Responsibilities
· Processing and documenting orders from customers.
· Provide customers with an outstanding experience by professionally responding to their communications effectively and in a timely manner.
· Work effectively and seamlessly as a member of a team, present a solid One Team, Customer First attitude with each interaction.
· Participate in cross-training to expand knowledge base.
· Interact with various departments such as Manufacturing, Purchasing, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
· Review and manage orders entered via a Robotic Process Automation Portal for accuracy.
· Ability to manage and respond to a large volume of email in a professional and timely manner.
· Ability to work in a fast paced high volume environment in a professional manner.
· Participate in assigned meetings on a regular basis - production, audit, business reviews, staff meetings, quality.
Education
· High School diploma required
Knowledge & Experience
· Excellent communication and problem solving skills
· Ability to multi-task and pay attention to details
· Ability to work under pressure and keep your cool
· JD Edwards experience a plus
· Systems/Applications knowledge and ability to learn new programs required
· Manufacturing industry is a plus
