Posted: 05/20/20242024-05-202024-06-21Employment Type:Contract To HireJob Category:Customer ServiceJob Number: 616856Is job remote?: NoCountry: United States
Job Description
22-28/hr
Account Specialist 3 Month - Contract to Hire
Location: Houston, TX
Must Haves:
Data Entry experience
SAP experience
1 or more years of customer facing experience
Proficient with Microsoft Office
Preferred:
Bachelor's Degree
Knowledgeable of Truck, Rail, and Waterborne modes of transportation and INCO terms
Communication skills: Advanced level, verbal and written
Experience managing multiple priorities/issues simultaneously while driving results and delivering real business improvements
Experience in Oil and Gas industry
Job Description:
As part of the Finished Lubricants, Product Strategy organization, the Account Specialist is responsible for managing the direct customer interface in the order-to-cash process including product supply and delivery, order entry, pricing, customer issues, and invoicing. This position must have a strong ability to network with internal customers within the Lubricants' value chain, as well as with external customers. This person will work independently to resolve order and invoice issues and have strong prioritization skills to balance daily responsibilities.
Entering orders and corresponding with customers to process order changes.
Processing buyback credit and supplemental allowance transaction blocks and work cross-functionally to resolve.
Ensuring orders are placed accurately, delivery is error-free, billing is prompt and accurate, and customer needs are met.
Managing product shipments and follow through to ensure they arrive at customer's location on time.
Engage with Sales and Logistics to find alternative means of supply for customer orders in the event of a product shortage or stockout.
Being a resolution focal point for conversations with customers regarding order issues and complaints.
Developing close partnership with Sales Representatives in order to independently manage customer queries within the scope of Customer Service.
Managing communications with internal partners to resolve value chain issues, including P66 plants, Product Management, Sales, Logistics, Transportation, and Finance.
Developing the ability to back-up other Customer Service Center roles for vacation relief or workload surges.
Enforcing Phillips 66's loading policy when resolving transactions and order issues with customers
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
There are currently no related jobs. Please sign up for Job Alerts.
Loading...
Login to save this search and get notified of similar positions.
About Houston, TX
Discover exciting job opportunities in the vibrant region around Houston, Texas! Known for its thriving economy, diverse industries, and endless growth prospects, Houston offers an enticing landscape for career-minded individuals. With world-class museums like the Museum of Fine Arts and a rich culinary scene showcasing Tex-Mex delights, BBQ joints, and food trucks serving up local flavors, Houston is a melting pot of culture and creativity. Home to the renowned Space Center Houston, the historic Astrodome, and professional sports teams like the Rockets and the Astros, this region exudes energy and excitement. Embrace the charm of this dynamic area while exploring job listings that could lead you to a fulfilling career right here in Houston!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.
