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Customer Coordinator

Westbrook, ME 04092

Posted: 11/21/2023 Employment Type: Direct Hire/Perm Job Category: Customer Service Job Number: 582802 Is job remote?: No Country: United States

Job Description

Customer Coordinator
Direct Hire
Onsite: hybrid schedule, Westbrook ME 04092

Must Haves:
  • Bachelors’ degree (or extensive experience)
  • 1+ years’ of experience with Sales, Customer Service, Customer Success in the manufacturing industry
  • Experience with MS Office/TEAMS, Salesforce, Epicor or Manufacturing ERP environment, Quality Management Systems, PDF editors, softphone, shared inbox tools and ticketing systems
  • Experience managing a high-volume number of tickets

Job Summary/Description: a growing bio-technology organization is looking for a Customer Coordinator to join their experienced team. Responsibilities include, but are not limited to:
  • Serve as the point of contact for two of the organizations business lines
  • Respond to calls and email inquiries about current orders, placing orders, and products
  • Support both external and internal customers
  • Generate quotes
  • Manage tickets through the shared team inbox

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