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Customer Account Specialist (2)

Franklin, MA 02038

Posted: 07/10/2024 Employment Type: Direct Hire/Perm Job Category: Customer Service Job Number: 618112 Is job remote?: No Country: United States

Job Description

The Customer Account Specialist is responsible for building relationships with our customers and collaborating with internal teams to solve customer needs.  . 


  • Manage the customer’s account by communicating expected delivery dates; managing expedite requests; communicating tracking and follow up information regarding customer orders both internally and externally. 

  • Proactively implementing solutions and sharing status updates to meet on-time-delivery and quality metrics. 

  • Build and maintain sustainable customer and internal department relations to meet/exceed customer expectations 

  • Directly support outside sales with dedicated customer base 

  • Responding to internal requests within a timely manner demonstrating the ability to resolve issues and provide solutions  

  • Proactive quote, order, and customer management  

  • Quoting products and services including product selection understanding and additional product recommendations 

  • Recognizing competitive market pricing parameters and adjusting as needed in accordance with pricing, inventory, and sales initiatives. 

  • Order / data entry into ERP System 

  • Identity and add prospects within assigned territory to assist with company sales initiatives. 

  • Outbound follow up on new leads. 

  • Identify customer needs and offer solutions utilizing the company services and/or products providing the best solution to meet customer needs and company sales goals. 

  • Recognize industry trends that may impact customer needs and continued sales.  

  • Ability to generate, review and analyze reports related to customer sales activities related to the above.    

  • Proactive promotion of customer incentives that align with the sales strategy. 

  • Upsell customers additional complimentary products and solutions.  


  • High school diploma required; 4-year degree preferred but not required with adequate experience. 

  • 4+ years of experience in a sales-related environment like customer service, outside/inside sales, technical sales, purchasing, etc.

  • Manufacturing, Industrial or Distribution experience required  
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About Franklin, MA

Discover exciting job opportunities around Franklin, Massachusetts and take the next step in your career today! Nestled in Norfolk County, this charming town offers a perfect blend of New England charm and modern amenities. Known for its picturesque setting, historic sites like the Franklin Public Library, and proximity to cultural attractions such as the Franklin Historical Museum and Dean College, this area provides a rich tapestry for both work and play. Enjoy the local cuisine at eateries like the Franklin Downtown Café or catch a show at the Black Box Theater. With easy access to Patriots Place for sports fans and the serene Franklin State Forest for outdoor enthusiasts, Franklin, Massachusetts is the ideal place to grow both personally and professionally. Explore our job listings today and uncover the career of your dreams in this vibrant community.