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Client Service Representative 3-Month Contract Remote *Must be in Canada
Pay Rate: $17 CAD
Must Haves:
Minimum 2 years of customer service experience
Ability to work a flexible 8-hour shift starting between the hours of 11am and 1pm AST
Microsoft Office experience
Proficiency with various web browsers
Preferred:
Bilingual in Spanish
University degree
Healthcare experience
Registered/Certified Respiratory Therapist
Job Summary/Description:
The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to our products, services, warranty, order processing, data entry and resolving general complaints.
Responsibilities:
Contact patients via the phone to check-in on their therapy status, collect adherence information, and order therapy supplies.
Handle inbound customer orders for medical supplies, answer questions and receive comments on products and services.
Assist patients with any issues, and escalating appropriately when issue needs to be addressed by the local provider.
Maintain client account records, track deadlines, and manage tasks in web-based tools.
Multi-task, prioritize and organize all calls and emails sent to you and assigned to you.
Document all technical inquiries and customer-reported problems in the ticketing system.
Adherence to a pre-defined schedule (Workforce Management).
Qualifications and Experience:
Minimum 2 years of experience in a customer support environment.
Must have strong organizational skills that demonstrate the ability to prioritize upon short notice while maintaining accuracy.
Able to demonstrate grit, initiative, have the ability to learn fast and to work effectively within the team environment.
Excellent written and verbal communication skills.
Detail oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous.
Ability to work effectively with minimal supervision.
Strong interpersonal skills; collaborative team player with a positive, can-do approach.
Proficiency with Microsoft Office Suite (Outlook, Word, and Excel).
Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari).
Desirable:
Bi-lingual in English/Spanish
University degree or College diploma in a relevant discipline would be considered an asset.
Sleep, Oxygen, Nebulizer, or Diabetic therapy experience would be considered an asset.
Registered/Certified Respiratory Therapist would be considered an asset.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About Bedford, NS
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