Posted: 06/28/20242024-06-282024-08-25Employment Type:Contract To HireJob Category:Customer ServiceJob Number: 618718Is job remote?: NoCountry: United States
Job Description
The Client Service Specialist is responsible for performing day to day activities in the customer service department; answer/distribute incoming calls, process customer orders, provide information in response to customer inquiries, resolve customer complaints, support sales team while providing unparalleled customer service. Works under general supervision in a team-based environment. Relies on limited experience and judgment to plan and accomplish day to day activities.
Responsibilities:
Provide exceptional customer service to all clients: scheduling, follow up, delivery confirmation, release programs.
Accurately process customer quotes, orders, acknowledgements, return authorizations, set up new client accounts.
Coordinate order management with the Customer, Planning, Shipping, and transportation when applicable.
Answer customer FAQ’s and other product, service, pricing, and delivery information questions in a timely and professional manner.
Maintain client notes and records with the highest degree of accuracy in ERP systems.
Field and distribute incoming phone calls and email inquiries. Qualify leads and inquiries – distribute to sales as required.
Research and resolve customer concerns and complaints, escalate as needed
Be a liaison between the customer and our company departments - planning, manufacturing, shipping, transportation, etc.
Develop a detailed knowledge of our programs, products, and services.
Maintain and promote both an environment of continuous improvement and lean manufacturing practices.
Educate customers about additional products and services which are available.
Support sales team as required.
Participate in team, customer complaint and other meetings, projects and events as required.
Follow company policies, procedures and designated SOPs and Work Instructions.
Comply with all safety guidelines and standards as dictated by 5S practices.
Qualifications & Requirements:
2+ years experience in customer service
Strong written and verbal communication skills
Strong interpersonal skills and ability to work with others in a positive and collaborative manner
Demonstrated ability to organize and work accurately, follow instructions/schedules/timelines and handle multiple priorities
Must be flexible and able to adapt to changes in priorities with minimal supervision
Excellent organizational skills, strong attention to detail, and outstanding follow up
Proficient MS Office skills (Outlook, Word, Excel, PowerPoint)
Experience with ERP & CRM systems
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
