Posted: 04/08/20242024-04-082024-05-12Employment Type:ContractJob Category:Customer ServiceJob Number: 615560Is job remote?: NoCountry: United States
Job Description
$23-26/hr
Phoenix AZ
12 Month Contract
Hybrid - 1 day onsite each week
Must haves:
-Experience working at a MSP, VMS or RPO
-Has managed/supported contingent (temporary) labor hiring/onboarding
Preferred:
-Bachelor degree
-Banking or financial services industry
Job Description:
CAS Global Client On-Boarding team is looking for a team member to support an assigned portfolio of prospects, assists with general on-boarding activities, implement tickets, set up deposits’ accounts, perform Admin IDV tasks and supports the journey of a prospect in becoming a client. The role serves as the first point of contact for addressing daily requests from prospects, and provides technical support needs for a variety of client operational issues and bank transaction inquires. The right candidate will positively influence the client experience by effectively communicating and delivering accurate resolution of a prospect inquiry or application and providing guidance on a prospect’s financial business needs in timely manner. The role maintains effective communication and strong partnerships with field relationship advisors and relationship managers. Serve as email coordinator as assigned and effectively manage a universal, client facing, departmental email box within service level agreement and in a highly professional manner.
Responsibilities:
- Strong written and verbal communication skills with passion for delivering world-class client experiences.
- Highly motivated self-starter with an impeccable work ethic and intense focus on delivering results and meeting established deadlines.
- Detailed-oriented with a keen eye for accuracy & quality of work.
- Ability to multi-task, handle high volumes via work queues, and effectively manage time to meet service level agreements.
- Ability to learn and follow complex regulatory requirements, complex corporate structures, and complex procedures with accuracy.
- Resourceful in researching inquiries and providing solutions in complex scenarios.
- Must be comfortable handling challenging and complex conversations with clients in a highly professional manner.
- Professional, thorough, and organized, verbal and written communication, with emphasis one effective follow-up skills
- Prior experience working in a consultative client facing role requiring client communication via telephone, video conference & email.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About Phoenix, AZ
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