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Claims Specialist

Des Moines, IA 50309

Posted: 05/16/2023 Employment Type: Contract Job Category: Administrative Job Number: 559511 Is job remote?: No Country: United States

Job Description

Claims Specialist
8-month contract
Location: Des Moines, IA (onsite, hybrid after 30 days)


Must Haves:
  • HS diploma
  • Strong customer service skills
  • Microsoft Office Suite (proficient)
  • Bachelor’s degree
  • Experience with TRACKER is desired
  • General knowledge of State escheat processes

Job Description:

This position will consist of taking escalated calls, making outbound calls to beneficiaries/funeral homes

  • Thorough working knowledge of TRACKER, FLIC’s unclaimed property tracking system 
  • Reconciliation and clean up of TRACKER records – responsibility for the overall ‘health’ of the TRACKER database(s)
  • Assist in the processing of returned mail to Forethought for processing
  • Responsible for the reconciliation processes to keep INGN and Tracker in sync
  • Continues to learn about the rapidly changing unclaimed property environment through education provided through Tracker and trade organizations
  • Responsible for documenting and owning procedures required in unclaimed property tracking
  • Communicates with team members and management
  • Assumes shared responsibility for all team goals, processes and initiatives
  • Assists in any audits that may be initiated
  • Assists with general claims processin
  • Excellent organization and data entry skills
  • Attention to detail for compliance
  • Analytical thought process
  • Strong communication - both written and verbal
  • Customer Orientation a must
  • Works independently to meet individual productivity goals
  • Team player with a consistent positive attitude and demonstrated positive behavior
  • Generates enthusiasm around change and adapts quickly when faced with challenges
  • Takes initiative to improve processes and work with team members to enhance effectiveness and efficiencies.
  • Ensures standards are documented and adhered to
  • Experience with TRACKER is desired.
  • General knowledge of State escheat processes is desired
  • Analytical, prioritization, organizational and time management skills
  • PC literacy with proficiency in Microsoft Word and Excel
  • Strong focus on customer service is essential
  • Effective verbal and written communication skills are essential
  • Ability to work in a team environment with challenging deadlines is required
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