215 10th St. Des Moines, IA 50309
Des Moines,
IA
50309
US
Posted: 05/16/2023
2023-05-16
2023-07-03
Employment Type:
Contract
Job Category: Administrative
Job Number: 559511
Is job remote?: No
Country: United States
Job Description
Claims Specialist
8-month contract
Location: Des Moines, IA (onsite, hybrid after 30 days)
$20-22/hr
Must Haves:
- HS diploma
- Strong customer service skills
- Microsoft Office Suite (proficient)
Preferred:
- Bachelor’s degree
- Experience with TRACKER is desired
- General knowledge of State escheat processes
Job Description:
This position will consist of taking escalated calls, making outbound calls to beneficiaries/funeral homes
Responsibilities:
- Thorough working knowledge of TRACKER, FLIC’s unclaimed property tracking system
- Reconciliation and clean up of TRACKER records – responsibility for the overall ‘health’ of the TRACKER database(s)
- Assist in the processing of returned mail to Forethought for processing
- Responsible for the reconciliation processes to keep INGN and Tracker in sync
- Continues to learn about the rapidly changing unclaimed property environment through education provided through Tracker and trade organizations
- Responsible for documenting and owning procedures required in unclaimed property tracking
- Communicates with team members and management
- Assumes shared responsibility for all team goals, processes and initiatives
- Assists in any audits that may be initiated
- Assists with general claims processin
Qualifications/Skills
- Excellent organization and data entry skills
- Attention to detail for compliance
- Analytical thought process
- Strong communication - both written and verbal
- Customer Orientation a must
- Works independently to meet individual productivity goals
- Team player with a consistent positive attitude and demonstrated positive behavior
- Generates enthusiasm around change and adapts quickly when faced with challenges
- Takes initiative to improve processes and work with team members to enhance effectiveness and efficiencies.
- Ensures standards are documented and adhered to
- Experience with TRACKER is desired.
- General knowledge of State escheat processes is desired
- Analytical, prioritization, organizational and time management skills
- PC literacy with proficiency in Microsoft Word and Excel
- Strong focus on customer service is essential
- Effective verbal and written communication skills are essential
- Ability to work in a team environment with challenging deadlines is required
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