Job Title: Call Center Representative $18/hr, sign on bonus!
Contract Duration 3+ Months Onsite Bedford MA Hours (1pm – 9pm)
Must Haves:
Bilingual in Spanish and English
Ability to work in a fast-paced environment
Proficiency with MS 365 including Teams, Word, Excel, and Outlook strongly desired
Adaptable to learn new software
Excellent written and verbal communication skills
High School Diploma or equivalent combination of education and experience
Preferred:
One to two years related experience
Job Description:
We are seeking a Call Center Representative to professionally and courteously represent our client. In this role, you will provide support and service to our patients through telephone, fax, and mail communications.
Key Responsibilities:
Handle a large volume of patient calls, delivering excellent customer service and maintaining a satisfactory response rate in line with company standards.
Retrieve voicemail messages and return patient calls within 24 hours; conduct necessary research if required.
Address patient inquiries via phone, fax, or email; review requests, provide the requested information, or determine the appropriate person to handle the request and forward it accordingly.
Inform patients of their claim balances upon request.
Update patients' insurance details in the system and re-bill the new insurance carrier. Update patients' addresses in the system if requested.
Perform daily mailings of letters to patients and HCFA claim forms.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Explore exciting job opportunities in and around Bedford, Massachusetts! Located in Middlesex County, just a short drive from Boston, this charming town offers a perfect blend of suburban tranquility and urban convenience. With close proximity to historic sites like the Bedford Flag and the Minute Man National Historical Park, as well as a thriving arts scene showcased at the Higgins Art Gallery, job seekers can enjoy a rich cultural experience while advancing their careers. Indulge in delicious New England cuisine, catch a show at the nearby Merrimack Repertory Theatre, or cheer on the beloved Boston Red Sox at Fenway Park. Embrace the picturesque beauty of nature at nearby Bedford Center Park or take a stroll by the Concord River. Don't miss the chance to grow both personally and professionally in this vibrant and dynamic region!
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