Posted: 01/02/20242024-01-022024-02-09Employment Type:ContractJob Category:Customer ServiceJob Number: 578193Is job remote?: NoCountry: United States
Job Description
Bank Teller 6-month contract Location: St. Helena, CA
$24-26/hr
Must Haves:
Good customer/client service experience
Experience handling cash
Preferred:
Banking or Financial Services industry experience
Teller or retail bank experience
Job Description:
Provides client support to inquiries that may be, but not limited to: general bank transactions; operational issues, and/or assistance with bank products. Requests are received from various channels, including face-to-face, email, phone, or from Relationship Advisors. Works under moderate supervision and has a general skill set that is applied to the essential functions. In-Branch Client Support may include, but not limited to the following: Responsibilities:
Greeting all branch customers with exceptional customer service and handling reception duties for customers meeting with other internal partners
Processing of deposits/cashing checks
Placing holds
Generating Currency Transaction Reports (CTR's)
Processing payments
Fulfilling cashier check requests
Other common Bank Teller duties
Processing courier bags with client cash deposits Back Office Client Support may include, but not limited to the following:
Reviewing inquiry and formulating response or implementing action to resolve which may result in inquiry being resolved during initial contact or may perform additional research, problem solving, or escalation to other internal partners.
Verifying signatures
Responding to NSF notices for wires, checks, Foreign Exchange purchases
Processing mail, payments, check orders
Process paperwork for new accounts, close accounts, account updates, online banking enrollment and maintenance, products and services setup and maintenance; product and services training
Fraud monitoring and escalation
Scanning deposits on branch deposit capture (commercial) and image center transactions (Miser)
Tracking, verifying and/or inputting information
Reviewing accuracy of information or documents
Preparing reports
Relationship Advisor requests may include, but are not limited to:
Requests for Cashier’s Check
Arranging appointments
Researching items including ensuring necessary funds are available for a withdrawal
Verifying signature
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
