Strong understanding of the accounts receivable function is required; including reconciliation and post audit requests
Strong customer service skills
Excellent interpersonal skills, both written and oral
Excellent conflict and negotiation skills
Ability to handle multiple projects/tasks, follow established procedures, and work well both independently and in a team environment
Experience in corporate collections and reconciliations
Microsoft Excel proficiency required
Preferred:
SAP and advanced Excel experience a plus
Job Description:
. This role includes portfolio management requiring customer contact to ensure timely payment and prevent accounts from going overdue. Analysis of customers account status and payment history is used to evaluate risk, identify trends, and help assess the accurate credit limits. You will be required to perform account reconciliations by interacting with all levels of business partners and investigating and/or reconciling customer post audit claims.
You will work on problems of diverse scope, from price discrepancy to proof of delivery issues to potential fraud, where analysis of data requires evaluation of identifiable factors such as customer and reporting. One should demonstrate good judgment in selecting various methods of data analysis, including historical customer data, contract review, and comparative analysis, and choosing techniques for obtaining solutions such as future contract amendments and operational improvements.
Respond to inquiries from internal and external customers, via email and phone within a 24-48 window
Ability to work cross functionally within team and with other departments
Resolve outstanding invoice and reconciliation issues on past due accounts
Actively lead portfolio by identifying potential issues before they roll past due, utilizing resources and tools available
Responsible for reconciling accounts with large volume of transactions
Lead accounts within credit limit, escalating internally and externally as needed
Release orders based on credit availability and risk
Maintain SAP by entering, updating, and retrieving data, as well as formatting and generating reports from SAP into Excel
Prepare outstanding accounts statements and gather reference documentation to identify issues
Provide administrative support in the collections process
Consistently meet monthly and quarterly metrics on portfolio
Monitor and communicate credit concerns to management and the Credit Team
Communicate effectively with customers on a timely basis
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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