AR/ Customer Service Representative Jobs in Mountain Lakes NJ \ Customer Service Job Recruiters

Mountain Lakes, NJ 07046

Posted: 01/09/2023 Employment Type: Contract Job Category: Customer Service Job Number: 536220 Is job remote?: No Country: United States

Job Description

Customer Service Representative
6 months
Onsite (Mountain Lakes, NJ)
$26.49

Must Haves:

Associate's degree
3-5 years of customer service experience
MS Office Suite skills
SAP B1 and/or Sage ERP experience required

Preferred:

Accounts Receivable experience
Bachelor's degree (accounting degree is extra plus)
5+ years of customer service experience

Job Summary:
Responds to customer service inquiries regarding company products, features and/or services. Researches, documents and communicates recurring technical issues. Escalates unresolved issues to Technical Support team. Facilitates and coordinates Returned Material Authorization (RMA) as necessary. Ensures complete and accurate documentation of customer requirements. Provides order entry and order management support for customers. Schedules orders and service dates, creates invoices.

BASIC RESPONSIBILITIES:
• This role will be primarily responsible for accounts receivable general ledger accounting for the EUROIMMUN US and IDS Inc businesses
• This professional will record daily transactions and ensure accurate and timely reporting
• They will also be challenged to support the ongoing modernization initiative by partnering with the team to streamline processes and enhance reporting capabilities

SPECIFIC DUTIES:
• Provide high-quality service to internal and external customer inquiries via phone and email
• Process customer orders (create sales order, packing slip, customer billing)
• Confirm orders prior to shipment to ensure accuracy of transactions
• Handle and resolve customer issues, initiating corrective action or working through customer complaint forms
• Enter new customers and items into the appropriate ERP systems (SAP B1, Sage)
• Liaise with customers to track Accounts Receivable, collect payments, and maintain up-to-date receivable records
• Maintain key performance indicators
• Participate in initiatives and projects, as necessary
• Other assigned duties, as necessary
• Protects organization's value by keeping information confidential

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Professional.

Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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