Posted: 11/19/20242024-11-192024-12-25Employment Type:Direct Hire/PermJob Category:Customer ServiceJob Number: 618822Is job remote?: NoCountry: United States
Job Description
Job Title: Service Manager Direct Hire Location: Pawtucket RI Hours: Full Time
Job Description
Our client is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking the products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Required
Valid driver's license
Bachelor's Degree
5+ years of experience as a retail store manager
Experience managing 30+ associates
P&L experience
Preferred
Management experience
Experience in industrial sales or customer service
Availability to start within two weeks after offer made/accepted
#LI-AC1
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-pro.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Professional.
Planet Professional and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About Pawtucket, RI
Discover exciting job opportunities in and around Pawtucket, Rhode Island! Nestled in the heart of New England, Pawtucket boasts a unique blend of history, culture, and innovation that creates the perfect environment for professional growth. From the stunning architecture of Slater Mill Historic Site to the vibrant arts scene at the Blackstone Valley Art Association, there's something for everyone in this charming city. Enjoy delicious clam cakes and chowder, catch a show at the charming Stadium Theatre, or cheer on the Pawtucket Red Sox at McCoy Stadium. Explore job listings in Pawtucket today and start your career in this dynamic and enchanting region!
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