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Customer Service Rep - Golf Industry

Carlsbad, CA 92008

Posted: 04/04/2024 Employment Type: Contract Job Category: Customer Service Job Number: 612613 Is job remote?: No Country: United States

Job Description

Customer Service Representative
6-Month Contract
Onsite: Carlsbad, CA

Pay Range: $20

Must Haves
Golf club/product knowledge
Call center customer service experience

College degree

Job Summary/Description:
Tasks and Responsibilities:
  • Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders.
  • Utilize expertise in product knowledge while communicating with golf professionals, sales associates and consumers.
  • Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions.
  • Drives business through upselling/cross selling other products to wholesale and consumers.
  • Ensures timely execution of order entry and consumer emails via Freshdesk.
  • Learn and work within established policies and procedures, with sound judgment.
  • Composed and enthusiastic phone voice with good articulation.
  • Primary communication will be executed via email with Sales Reps and Accounts.
  • Order entry turnaround time of less than 24 is required.
  • Extensive follow up communication will be required on order entry updates, invoice questions, and/or product launch details.
  • Golf Club/Product knowledge is Required
  • Golf Retail experience along with club fitting experience is helpful
  • Prior Customer Service experience in a call-center environment (preferably Golf Company)
  • Excellent typing and computer skills (MS Office required). Lotus Notes helpful.
  • Must be self-motivated and a team player
  • Ability to multi-task and be organized
  • College degree preferred
  • Flexibility in work schedule in a call center that operates from 6 AM to 4:00 PM. (hours subject to change based on business needs and seasonality)
*Must pass criminal background check

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